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Dawn Ferrer avatar image
Dawn Ferrer asked dave-herron371 answered

incoming call notification

One of our employees is having issues with incoming calls on her extension (ext. 1). They are set up to have a "333" before the number but they are not showing up that way on her cell phone. It says "unknown." The other extensions (2-4) are not having this issue. Any ideas?
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mike avatar image
mike answered
Hello Dawn,  can you (or that user) please open up a case and provide the details/phone numbers involved so we can look into the account?    Open a Case

You can reply back here with the case number if you wish. 

Mike 
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dave-herron371 answered
Also keep in mind we are at the mercy of the outbound carrier and can not guarantee how they deliver the message to your phone. This is unfortunately a best effort feature when being forwarded to an outside phone. Per the documentation:
"Some carriers do not support the ability to send caller ID with pre-pended, or post-pended digits. Please test that this functionality is supported by the appropriate carrier device the call will be sent to."

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