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chris-myhre223 avatar image
chris-myhre223 asked kim commented

FAX: Fax help needed for WinXP.

I NEED RINGCENTRAL FAX SERVICE TO WORK ON MY WINDOWS XP (SP3) COMPUTER AS STATED IN YOUR MINIMUM REQUIREMENTS ONLINE. I DOWNLOADED VERSION 6 WHICH DOES NOT WORK.

I USED TO HAVE A VERSION 4 WHICH WORKED FINE, BUT WAS INSTRUCTED BY YOUR TECH TO ERASE IT FOR PROPER INSTALLATION OF THE NEWER VERSION. NOW I HAVE NOTHING. PLEASE CONTACT ME: WORLDNETUSA@YMAIL.COM I AM STILL A CUSTOMER (888-694-2027) AND WISH TO REMAIN SO.

THANK YOU.
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mike answered
HI Chris,  Sounds like you were using an old Legacy version of our software.  Our Legacy softphone is being retired very soon (probably around Nov 1st).  Our newest version RingCentral Desktop will not run on Windows XP as that operating system is no longer supported.  Microsoft stopped supporting that OS quite some time ago.  

The best solution I can provide for an unsupported OS is to use the Web Portal for sending a fax,  or send faxes via your email client. 

Sending Faxes via FaxOut

Sending Fax Messages Using Email

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kim answered
Chris, do you still need assistance? 
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chris-myhre223 answered kim commented
Yes, I need RingCentral software that works with XP.  Version 6 does not intall.
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kim avatar image kim commented ·
Chris, please see Mike's post above.  The Desktop App is not supported on XP.  You'll need to use FaxOut or E-mail to fax. 
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