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ringcentral35 avatar image
ringcentral35 asked ringcentral35 commented

Desktop App: Update 7.4.1 - fax notifications issues

Yesterday we start installing the new update offered by RingCentral Desktop App. Now we have one user with hundreds of Notifications for faxes sent the days before and we have another user with the new update that start printing automatically dozens of faxes... Any clue? what's the problem?
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regina213 avatar image
regina213 answered regina213 commented
That is why we only do updates one person at a time- starting with me- to see what else will be affected. After a week or so, I'll let another person update, etc. :-)
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ringcentral35 avatar image ringcentral35 commented ·
Well... I made one of the first installations and it was working just fine... So why worry about other users? And... why do not trust in our RingCentral... right?
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regina213 avatar image regina213 commented ·
Ah, that would be nice.  But, in my 3 years or so with RC, and even our own web site, fixing one thing usually leads to other things being affected and it sometimes takes a while for all the affected areas to reveal themselves.
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ringcentral35 avatar image
ringcentral35 answered ringcentral35 commented
Where is the repository of older versions to get the previous one ?
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mike avatar image mike commented ·
Hi Claudio, we don't post download links for previous versions as once a new release is pushed out to all users, it becomes the "supported version", and there are different downloads for account type, geo location etc.  If you want to roll back to 7.3 reply here and let me know if it's for a MAC or PC and confirm it's a U.S. account. 

Mike 
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ringcentral35 avatar image ringcentral35 commented ·
Windows Previous US version please.
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kim avatar image kim commented ·
Claudio, please submit a case so they are aware of this issue with the new SF. Post Case number here and we'll follow up on it. 
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mike avatar image mike commented ·
Claudio, Watch your email for a download link.

Mike 
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ringcentral35 avatar image ringcentral35 commented ·
Thanks, did you hear a problem with automatic printing faxes?
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ringcentral35 avatar image
ringcentral35 answered ringcentral35 commented
Now we have other user that with the update, the desktop app start printing old faxes... randomly... any advice ?
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kim avatar image kim commented ·
Please open a Web Case, or use the Submit Feedback under Settings so the programmers can investigate this issue.  
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ringcentral35 avatar image ringcentral35 commented ·
Case 04095188. Do you know if other customers are experiencing same issue? it is very odd.
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