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hootsuite-app19 avatar image
hootsuite-app19 asked mike commented

My name and site are in my Twitter profile.

In response to @allenthird on Twitter: https://twitter.com/allenthird/status/661335554059972609 . @RingCentralCare you could easily look this up if you really wanted. My name and site are in my Twitter profile. We've done this before.
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allen-walton198 avatar image
allen-walton198 answered mike commented
Mike,

I need to talk to someone that can actually answer my questions. I've spoken to around 4-5 reps this past week and am getting very tired of repeating myself and performing the same troubleshooting over and over.

Who can I talk to in customer care that can actually give me real answers? Like, why isn't the app making sound when someone is calling? Why did a RC employee change my settings without permission so that my mobile phone didn't ring all day Monday? I lost money because you guys don't know what the heck you're doing.

This is incredibly frustrating and you guys keep letting me down.
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mike avatar image mike commented ·
Allen, your case has been escalated and we'll get you a call as soon as possible. 

Mike 
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allen-walton198 avatar image allen-walton198 commented ·
So if someone was going to call yesterday, that hasn't happened. Haven't received a call yet today, either.
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mike avatar image mike commented ·
Hi Allen, I'm following up for you right now. 

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