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forrest avatar image
forrest asked kim answered

Incoming call not connecting

A client who used another voip system (My Tell) keeps trying to call us but when we answer there is no one there. All other numbers seem to be calling and connection just fine. Any ideas what could be causing this problem?
incoming call
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2 Answers

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bjsvec avatar image
bjsvec answered
I would call support or at least email a ticket to them with relevant details like phone numbers and time stamps involved.  That sounds like an interconnect issue somewhere that you can't solve yourself.
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kim avatar image
kim answered
Bjsvec is correct.  Contact Support and open a case so they can check the routing.  

They will need call samples: 
Date: 
Time: 
Called Number (to):
Called Number (from):
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