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jeff-frontz266 avatar image
jeff-frontz266 asked jeff-frontz266 commented

Mobile App: iOS app startup failure iPhone 4

Recently, it takes 3-4 times to start the iOS RingCentral app.  I click on the icon, get the launch image for tens of seconds and then am dumped back at the home screen.  After a few more tries, the app eventually completes initialization and I can access my voicemail, make calls, etc.


I'm using an iPhone 4S on iOS 7.1.2; I seem to have plenty of free storage and this happens whether network connectivity is via cellular data or wi-fi.  I'm able to run the MacOS desktop app without incident in the same wi-fi environment.

Is there some recent incompatibility of the RingCentral app with older phones?
mobile appiphonecell app
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lee-harrison557 avatar image lee-harrison557 commented ·
I installed the new app and turned contacts back on.  The issue has been fixed.

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kim avatar image kim commented ·
Please go to  Settings >  Submit Feedback and let them know of that issue.  
Also, open a web case to be escalated for tracking/troubleshooting purposes. You can post case number here and we'll follow up with it. 
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jeff-frontz266 avatar image jeff-frontz266 commented ·
If you're talking about the non-numeric-phone-number-in-contacts crash, that's different from the one I was experiencing on iPhone 4S/iOS7.  My problem predates the introduction of the non-numeric-phone-number bug.

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mike avatar image mike commented ·
Yes Jeff, the patch is specifically to address the non-numeric phone number problem.  As Kim mentioned above, the issue you are experiencing is more of a phone resource issue.  To stay competitive, our developers must focus on the newer OS's and integrating new features.   I can't say for sure, but it's unlikely that our Product Team will go back to optimize the app for an older phone and OS. 

Mike 
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jeff-frontz266 avatar image jeff-frontz266 commented ·
There are plenty of resources available on my phone.  The issue seems to be some sort of creeping crud that the application accumulates in its data (that which a complete uninstall/reinstall removes).  If you're not going to support the older models/iOS, then you should stop the false advertising of said support in the app store.  
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kim answered kim commented
I was able to duplicate this issue on a iPhone 4 as well. It's a resource issue with iOS on an older phone.  

   
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randy-t182 avatar image randy-t182 commented ·
I might suggest updating your iOS to 9.1. The new iOS is supposed to be infinitely more compatible with the 4S, and does not hog the resources iOS 8 versions did. Reviews suggest it works very well on the 4. Google it and check it out.
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randy-t182 avatar image randy-t182 commented ·
Then my guess is you will continue to have problems. I love Apple, but one of the features it has is the constant upgrade of apps and iOS. They do this to encourage people to buy new stuff. For developers this means they are staying up with the changes. Eventually, the older iOS is no longer compatible with upgraded apps they have been running previously with no problem. A day is coming where you will be unable to run the app as is. I would not allow the app to update anymore. At least then you'd have a difficult, but working app. I think this is what Kim was politely telling you when she said it was a "resource issue". I would be surprised (though happily so for your sake) if opening a webcase helped. Take care.
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jeff-frontz266 avatar image jeff-frontz266 commented ·
I'm confused -- you were able to duplicate the issue, so shouldn't that be enough to tell the development organization about it?
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kim avatar image kim commented ·
They will need your case number- but like I said, on the iPhone 4 this is more if a resource issue with iOS. 
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jeff-frontz266 avatar image jeff-frontz266 commented ·
I've read, too, that on a 4s, 9 is way better than 8; but I've also read that 9 is still bad when compared to 7 -- so upgrading is not in my future.
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kim avatar image
kim answered
If you are experiencing this issue on your Mobile App please go to  Settings >  Submit Feedback and let them know of that issue.

Also, open a web case to be escalated for tracking/troubleshooting purposes. Post case number here and we'll follow up with it. 
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