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thom-tremblay284 avatar image
thom-tremblay284 asked kim answered

Desktop App: Need prior version

Where can I get the .msi for the 7.3.1 version? It's no longer on my system and I can't uninstall or upgrade to 7.4.1 without it for some reason.

Running Win 7 and I'm constantly prompted to upgrade but the installer package is dependent on the older version which no longer exists.
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joseph-owen285 avatar image
joseph-owen285 answered
Please!!! This would really help!
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randy-t182 answered jb-ferguson commented
I would think you should be able to do an uninstall from control panel and then do a fresh install on a new download from RC.
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jb-ferguson avatar image jb-ferguson commented ·
This might help... (disclaimer: It's from Microsoft support but I have never used it before.)

https://support.microsoft.com/en-us/mats/program_install_and_uninstall

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thom-tremblay284 avatar image thom-tremblay284 commented ·
No.The uninstall requires the .msi to be present. Thus the problem.

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kim avatar image
kim answered
Desktop App: Prior Version 7.3 (MAC & PC):  
http://downloads.ringcentral.com/sp/RingCentralForMac-7.3.2.dmg    -Mac
http://downloads.ringcentral.com/sp/RingCentralForWindows-7.3.2.msi    -PC
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