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scott12345678910 asked

Desktop App: Display Extension for Incoming Call

For the latest Version 7.4.1 (and 7.1.4) the Incoming Caller's extension selection is not displayed. I have been a Ring Central customer for over 10 years. All call pop up software has always displayed the extension that the incoming caller had selected. For me this is an essential element of your softphone and without it I have no idea who the incoming caller is trying to reach.  This has always been a feature of your softphone software and I find it unbelievable that it is not included in this version. In trying to resolve this issue for me purposes, I had requested a previous version that had been forcibly "upgraded" but was informed that any earlier versions will be upgraded automatically thereby making it useless to try and use your older version of the software. For me this is a deal killer. Without the knowledge of what extension the caller desired I am "flying blind" when answering or forwarding calls. In some cases answering calls for other individuals that I would normally forward or send to voicemail. This is a disaster for me and how I run my company. 

Since I am providing feedback, I thought I would also mentioned that the call forwarding function used to have a default forwarding number but now provides a list that I must scroll down to pick my preferred forwarding number....not as user friendly as the previous versions...and I have seen many version in my 10+ years as  a customer.

I don't know how the extension number display could have been overlooked in your software development, but for me it is an unacceptable mistake that needs immediate attention. Until you can make this change (I am assuming that you will, but please correct me if I wrong about this), please release the older version of the softphone software that does allow display of the extension and not force an upgrade to that software.

Thank you

Richard Scott
1-800-754-4421 ext. 106
1 |1000

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