Also, please contact the Support Agent Directly by loggin in to
contact support, and you will be able to see view: all open cases at the bottom of the page. Select the case number and "
add comment" with your best call back number.
I have logged into support, and each agent I talk to tells me I will hear back from this level 2 who has been assigned my case. I have reached out to him twice, each time leaving a message.
I do appreciate your help.