question

I am in Canada.  I monitor my bosses phone line, and want to hear when his line is ringing on my phone.  Permissions are all set up, and I thought I had set up our account so that I can hear his line ring (and answer it, if needed) on my phone, but it is not working.  A Ring Central rep has set up a Group showing that I monitor his phone, however it still does not work.  I need to be able to see all the other users lines on my phone, but only want to hear when that 1 other line rings.  Please help.