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Marc Puich avatar image
Marc Puich asked kim commented

International Calling Issues

Since Monday, I have been unable to dial out to certain countries (Germany) from my Ringcentral phone. Is anyone else having this issue? This has been escalated in their tech support (Level 2), but still no progress. They said this is a problem with agreements with certain countries' phone companies.

I have already checked and reset all of the admin settings for international calling permissions, so that didn't seem to help.

Thanks for your input.
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kim avatar image
kim answered kim commented
What's your case number?
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kim avatar image kim commented ·
I'm following up on this case for you.  
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Marc Puich avatar image Marc Puich commented ·
04176969
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kim avatar image kim commented ·
The case was escalated to Tier 3 last night for further troubleshooting, so watch your e-mail for contact from T3 agent. If you don't hear anything within 24 hours please let me know. 
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