However, on Thursday we were only able to view calls that had been received since 12:30pm on Wednesday regardless of the time frame selected for the report. We verified with all of the users with access that none of them had purged the logs.
Today (Friday) we are experiencing the same issue. We are only able to view logs of calls that have taken place since 12:30pm yesterday (Thursday).
Is there an automated purge setting that could be enabled somewhere that I need to turn off, or a limit on the number of incoming calls that can be recorded before the log will clear itself?