Error message on desktop app: No application is associated with the specified file for this operation

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Answer 1 · 2015-12-18T22:07:54Z

mike answered Dec 18, '15 mike commented Nov 27, '17

That messaging generally means that you do not have a default PDF viewer installed on your computer. The most common/free pdf reader is Adobe, which you can download here: https://get.adobe.com/reader/

Let us know if you still have problems.

Mike

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sandra-nipper609 commented · Dec 21, 2015 at 02:17 PM

Mike, thank you for the response. I open and view adobe files all the time. I can download/save and then open the adobe file/fax but cannot view it with the "eye" on the desktop app. Could this still be the problem?
Sandra

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sandra-nipper609 commented · Dec 21, 2015 at 02:22 PM

I tried to install from your link and my computer says I already have a newer version installed....
Sandra

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mike commented · Dec 21, 2015 at 04:50 PM

Sandra, What version of the RingCentral Desktp/Softphone are you using? If you are not on 7.5 + you'll first want to update.

Next make sure that Adobe Reader is the default viewer: https://answers.acrobatusers.com/how-to-make-adobe-acrobat-my-Default-pdf-reader-q22860.aspx

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sandra-nipper609 commented · Dec 21, 2015 at 05:39 PM

RingCentral for Windows, Release: 7.5.2.18767 (32-bit). I just downloaded and installed it on Friday.

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sandra-nipper609 commented · Dec 21, 2015 at 05:44 PM

I also checked and Adobe Reader is the default program to open my PDF files.

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