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dropped+calls

Our clients are getting their calls dropped with a message "cannot take your call ... try again"

we would like to remove the message and possibly  have it forward to our back up cell .. We have checked our internet connection and it is very good speed and bandwidth.. do we have options to deal with this?
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kim answered
I'm testing now...
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helie-office781 answered kim commented

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Everything here looks Great here...
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kim answered
So if this happens again create a web case to have support check the routing.  They will need this information for the call samples: 

Date:
Time: [including time zone]
Called Number (to): 
Called Number (from): [her cell phone number + carrier...also note that she has her number blocked so it's showing as "unknown"]
Result: [what error error message was received]
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helie-office781 answered
will do 
Thank you
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helie-office781 answered
thank you. I will report if it happens again
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helie-office781 answered
Very happy with the service by the way. :)
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