question

Cody Smith avatar image
Cody Smith asked kim commented

Ring Central Desktop App does not recognize Headset, It did prior to this post.

After using RC desktop app for a month, the headset stopped working in the app. Upon further investigation Windows 7 can use the headset with no problems with other VoIP services. In Ring Centrals desktop app audio settings, the app does not recognize the headset, only the internal PC speakers. Unusual problem since it worked for a month and nothing has changed.
topic-default
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

2 Answers

·
mike avatar image
mike answered
HI Brady, your headset should work with Win 7 without a problem. We'll just need to figure out where the setting(s) need changed.  First, can you tell us if it's a USB or 3.5mm plug?

When you go to Settings > Audio do you see the device in the drop-down similar to this screenshot? 





Can you confirm that you are using v 7.5.2 ?   

The OS will typically recognize the device when it's plugged in but I've seen many cases where the PC just needs to be restarted, or perhaps it might need a new driver for the USB device.  




1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Cody Smith avatar image
Cody Smith answered kim commented
Currently we are using a USB device headset. The drivers are up to date, the USB ports have updated drivers as well. Your screen shot is where I do not see the headset, for speaker and ringer drop down. However in the win7 audio settings the headset shows up and works; it is set as a default.
5 comments
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

mike avatar image mike commented ·
Are you not seeing the drop-down at all, or just not seeing the device listed in the drop-down?
0 Likes 0 ·
Cody Smith avatar image Cody Smith commented ·
I am not seeing the device in the drop down.
0 Likes 0 ·
Cody Smith avatar image Cody Smith commented ·

RC desktop app is update to date as well.


0 Likes 0 ·
mike-f122 avatar image mike-f122 commented ·
What make and model is the headset? For example Plantronics wireless devices need to have their hub software installed. 
0 Likes 0 ·
kim avatar image kim commented ·
@Brady what operating system are you using? Note: Windows 10 is still in Beta. 
0 Likes 0 ·

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.