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priscilla-reis812 avatar image
priscilla-reis812 asked kim commented

Support Concern

Good Afternoon Mike,
I have never been provided witha case number.  My RingCentral number is 888-908-5283.  I am currently on hold again.  I finally got a representative to unblock my number from receiving calls, but now they are telling me that even though my "30 day free trial" is almost up and I have never even been able to use the service, they cannot/ will not honor it.  The representaive I am on hold with actually told me "If you want a trial, you will need to call back on 2/9/16 and cancell your service and then re open your account".  I am running a business!  I cannot just shut down my lines!  I asked to speak to a manager and she told me there are non avalible on the floor.  I am on hold while she tries to find one..... On hold for 10 + minuites and she then hung up on me....WOW Note: This conversation was created from a reply on: Support Concern.
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mike avatar image
mike answered kim commented
I'll look into this for you.  I moved this to a new Private Thread so no other users see your phone number. 
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priscilla-reis812 avatar image priscilla-reis812 commented ·
Thank you.  I just called my line again also, and it the original issue is still not resolved.  So, my calls are still not comming through.
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mike avatar image mike commented ·
You're welcome.  Also, in case you need it, the case number is 04275207. 
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priscilla-reis812 avatar image priscilla-reis812 commented ·
Good Morning Mike,

I still have received no response from any one and our phone line is still not working.  Can you please tell me when someone will be able to resolve this issue?

-Reis
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kim avatar image kim commented ·
Priscilla, Marco left you a voicemail at  (407) 470-8773 and e-mail  lb2financial@gmail.com  yesterday at 1/15/2016 9:48 AM
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priscilla-reis812 avatar image priscilla-reis812 commented ·
I did not get a voice mail.  I did get an email he sent.  I emailed him back.  Is there a number I can reach him at?

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mike answered
Adding your comments from Facebook post. 

In response to Reissis Pieces on FACEBOOK:  http://www.facebook.com/1020268415895...

About 5 years ago someone stole my credit card information and opened an account with RingCentral. Once I noticed, I contacted your company immediately. I was impressed with how courteous, knowledgeable and empathetic your employees were when working to resolve my issue. Now a few years later, I have opened my own company and based on my prior experience and the impression it left, I decided that I would use RingCentral for my phone service. I have to say that this experience has NOT been a pleasant one. I have experienced one issue after another and am still not able to get calls via my RingCentral line. To make matters worse, for days I have been passed of from one department to another. No one taking ownership of the issue or working to reslove the issues. When I finally got to the last department the person I spoke to was most unhelpful and asked me to resubmit forms he could see and had, but wanted them via fax instead of email...?? If I cannot get someone to resolve my issue immediately, I will have to tell all of my friends about this horrible experience and move my line and my business else where....
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mike answered
I've escalated this to our Executive Response Team and you will be receiving a call  soon. 

Mike
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