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jack-lee avatar image
jack-lee asked kim commented

RingCentral Meetings: Trouble logging in since update on OSX.

Ever since I updated my RingCentral Meeting application on OSX, I have not been able to login. I noticed after the update that the login window no longer references RingCentral and simply says ZOOM Cloud Meetings. 

After entering in my phone number, extension, and password, the login button is not active, so I can't click on it. However, if I press back and click login again, then the sign in, the login button is active. When attempting to login though, it gets stuck.

I have tried deleting the application and reinstalling it, but it does not help. Is anyone else having this issue or have had any luck fixing it?
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mike answered
Hello Jack,  I think it's best to open a case since you've already tried to reinstall the software.  Be sure to include the number you are logging into in the case notes.   Open a Case
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mike-hou573 answered
Jack, sorry to tell that it is a bug on OS X 10.9 or lower, but we are rolling out the fixed patch tonight, and you can download and install it which will fix the issue here:  https://drive.google.com/open?id=0BxcSEAVmSSVvd2l3T0szOTdoVjQ

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ccm-logistics951 answered kim commented
Jack I also have had the same problem, I have been calling for support and cannot get anyone,  I have opened 3 tickets in the last month and still have no support. Very frustrating hopefully someone from ring central see's this and will try to help.
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mike-hou573 avatar image mike-hou573 commented ·
Yes, and we have released the fixed version on our Meetings product page on our website( http://dn.ringcentral.com/data/web/download/RCMeetings/1210/RCMeetingsClientSetup.pkg) and our service web portal(login required). Please download and install to try.
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kim avatar image kim commented ·
CCm Logistics - Please see Mike Hou's comments above regarding the fix. 
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kim avatar image kim commented ·
Thank you Mike for the follow-up! 
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