question

chris-taschner460 avatar image
chris-taschner460 asked usa-35141 commented

Upgrade user - Debug error

I've recently been upgrading users to the latest RC;  many get a Debug Close program error when trying to run RC.   I've tried resolving it by uninstalling the newest version and rolling them back to a version that's worked for them before.

Any tips or advice would be great.


topic-default
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

4 Answers

·
kim avatar image
kim answered
Chris - Try the troubleshooting steps listed here  and let me know if that helps. 
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

chris-taschner460 avatar image
chris-taschner460 answered
Thanks Kim will do 
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

usa-35141 avatar image
usa-35141 answered kim commented
i believe you may have to make sure all ring central softphones are uninstalled, and the regedit is cleared of any ringcentral things.  i did this and reinstalled the new version after restarting computer and it cleared things up.  But still don't have all the features i used to have!
1 comment
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

kim avatar image kim commented ·
USA 3 is correct, make sure the old legacy softphone is completely removed from the PC. 
0 Likes 0 ·
kim avatar image
kim answered usa-35141 commented
Chris - checking in...did that work? 
1 comment
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

usa-35141 avatar image usa-35141 commented ·
worked for me when i did it, not sure if it worked for Chris Taschner
1 Like 1 ·

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.