* Service Issue: Desktop App Down "Only Calling Available" *

Question

question

Allison G asked Feb 4, '16 kim commented Feb 5, '16

* Service Issue: Desktop App Down "Only Calling Available" *

We're seeing a message in our desktop application that states "Only Calling Available", but functionality seems fine. However, on mobile, the app stops loading at the logo. This has been noted on several user's devices. We cannot login to the admin interface at this time. Is anyone having similar issues? Or has anyone seen these symptoms before?

topic-default

11

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

john-koski1051 commented · Feb 04, 2016 at 08:50 PM

If the issue is still ongoing why does your service status page show everything as green?

1 ·

john-koski1051 commented · Feb 04, 2016 at 08:51 PM

Why direct me to a server status feature if your not going to actually use it?

1 ·

support1 commented · Feb 04, 2016 at 09:14 PM

I posted the same thing on their facebook page 45 mins ago when they posted the link, kind of useless

1 ·

robert-jerina115 commented · Feb 04, 2016 at 08:37 PM

I wish they had a dislike on these posts.

0 ·

Joe Mahlow commented · Feb 04, 2016 at 08:41 PM

Same to you, you haven't been through the hell our company has. So unless you know the facts... Don't Talk. We weren't able to text our clients for 2 weeks and this issue has happened twice and cost our company thousands...

0 ·

Show more comments

Answer 1 · 2016-02-04T19:54:07Z

usa-35141 answered Feb 4, '16 john-koski1051 commented Feb 4, '16

Yes I am!

9

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

usa-35141 commented · Feb 04, 2016 at 09:42 PM

this is not my first time experience with this. they will tell you over & over again there is nothing wrong, if you waste your time calling & i am looking at the status of my account right now, with green or red light & it says everything on my end is working. well they may have cleared/deleted the message coming to users that 'only calling available' on their soft phones, etc... but all of my status, individual says everything is working on my account, but funny thing is i am not receiving calls. Why must they lie to people. i have more consideration & respect for someone when they tell me, yes there is a problem, and it is not on your end, and we are working on it... as soon as you call them or send them an post.

1 ·

martinfs1045 commented · Feb 04, 2016 at 09:51 PM

On my Windows 8.1 desktop RingCentral app I still have "Only calling available" message. As of 4:50PM Eastern. I have closed and restarted the app a couple of times with no change, but have not rebooted Windows. Wonder if that might help?

1 ·

john-koski1051 commented · Feb 04, 2016 at 09:45 PM

I am 100% in agreement USA 3.

0 ·

kim commented · Feb 04, 2016 at 09:47 PM

USA 3: RingCentral is still investigating a network issue that is intermittently affecting Softphone, mobile, and web service.

0 ·

john-koski1051 commented · Feb 04, 2016 at 09:48 PM

Says everything is working but I can not update my DND status

0 ·

Show more comments

Answer 2 · 2016-02-04T19:55:24Z

kim answered Feb 4, '16 john-koski1051 commented Nov 11, '19

Yes, we were just made aware of the issue and our engineers are currently working on resolving this issue immediately.

UPDATE 3:45 PM MST

If your Desktop App is stuck in DND please open a webcase and reference these:

Case Title Description: Desktop App Stuck on DND after today's incident.
Parent Case 04338742
Incident# RC-54879

Please feel free to post the link to this thread in the case.

Update: 4:30 PM MST
Let us know if you have a green check box and are up and running now?

11

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Allison G commented · Feb 04, 2016 at 07:57 PM

Thanks! I did not see anything on your Twitter and the official status page is down, so I was not sure where to turn for updates. Are there any other places to check for a status when something like this happens?

1 ·

robert-jerina115 commented · Feb 04, 2016 at 08:17 PM

They should send out status e-mails when there are major issues like this IMO.

1 ·

diego-orjuela1047 commented · Feb 04, 2016 at 08:36 PM

The Service Status ( http://success.ringcentral.com/) shows "No Known Issues" so this doesn't seem very reliable. They have not updated Twitter either to inform us.

1 ·

jb-ferguson commented · Feb 04, 2016 at 09:09 PM

Diego...The Service Status does indeed show the issue (see below)

The Service Status Site is : https://servicestatus.ringcentral.com/

Allison G...You can always check your account status at the link above. Alternately you can begin by clicking the "Get Help" | "Help Center" links at the top of the RingCentral web portal.

1 ·

david-sloves1039 commented · Feb 04, 2016 at 09:14 PM

Jan - Two issues:
1) It took at least an hour for that to show up on the site;
2) There was no proactive notice to administrators via email or other transport.

No expectation that RingCentral = ATT (e.g. 99.9999 uptime = 52.56 minutes/per year). That said, however, transparency on problems, escalation process and fault tolerance architecture all seem to be less than the marketing side of the RingCentral house would represent it. Way less.

1 ·

Show more comments

Answer 3 · 2016-02-04T19:57:03Z

ringcentral35 answered Feb 4, '16

Same here in the greatest Minnesota!

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 4 · 2016-02-04T19:57:47Z

Joe Mahlow answered Feb 4, '16

same here

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 5 · 2016-02-04T19:57:52Z

ringcentral35 answered Feb 4, '16

An error occurred while processing your request. Reference #97.8ed755b8.1454615850.14a7934

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 6 · 2016-02-04T19:58:23Z

Joe Mahlow answered Feb 4, '16 Joey Turner commented Jul 11, '16

:( Getting tired of all the issues with Ring Central. Im ready to switch, costing me way too much business

3

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

robert-jerina115 commented · Feb 04, 2016 at 08:20 PM

More than just RingCentral is down currently. So I don't think that is helping.

1 ·

Joey Turner commented · Feb 04, 2016 at 08:36 PM

I just love that they picked 3:00 p.m. EST to do an "update" that crashed the system. In other words, we don't care if it inconveniences your business, we'll do it when we want to.

1 ·

kyle-king944 commented · Feb 04, 2016 at 08:34 PM

More?

0 ·

Answer 7 · 2016-02-04T19:59:45Z

Joe Mahlow answered Feb 4, '16

We called and they said it will be fixed in 1/2 hour

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 8 · 2016-02-04T20:02:08Z

kim answered Feb 4, '16

I don't have a time frame yet, but they are working diligently to resolve this issue.

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 9 · 2016-02-04T20:03:21Z

kim answered Feb 4, '16

Currently phone hold times are long, it is not necessary to call in to report this as we are aware of this issue and are working on resolving it.

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 10 · 2016-02-04T20:05:23Z

joseph-owen285 answered Feb 4, '16 kim commented Sep 14, '16

This reply was created from a merged topic originally titled Is Ring Central DOWN??? 2:00p CST. Can't log in, from soft phones or online from any device to any account right now. Waiting to talk to support.

1

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

kim commented · Feb 04, 2016 at 08:05 PM

Joseph - Currently phone hold times are long, it is not necessary to call in to report this as we are aware of this issue and are working on resolving it.

1 ·

question