Headset: reduce background sound the handset picks up?

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tom-dalton1116 asked Feb 10, '16 account3339 commented Feb 10, '16

Headset: reduce background sound the handset picks up?

We have a layout that is very open. The handset ends up picking up other conversations close by. Anyway to reduce this range on the handset? I don't believe it can be done. I figured to throw it out there. Thanks

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Answer 1 · 2016-02-10T17:42:21Z

mike answered Feb 10, '16

Hello Tom, What is the make & model? I doubt there are any settings to change, but we can look into it for you. Even on some of the higher quality noise cancelling models, you will still hear a fair amount of background noise or nearby conversations.

Mike

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Answer 2 · 2016-02-10T17:45:36Z

tom-dalton1116 answered Feb 10, '16

Hi Mike, Thanks for the quick reply. Its a polycom handset. I looked on back for a model number and the information is in Chinese characters. Does knowing it is a polycom help?

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Answer 3 · 2016-02-10T19:12:32Z

bjsvec answered Feb 10, '16 account3339 commented Apr 20, '20

Is it RingCentral provided or a phone you purchased yourself? If RC provided, I think not. If you purchased the phone elsewhere there are settings you may be able to adjust.

However, have you considered using a headset? Many headsets have adjustments and are specially designed for this type of application.

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bjsvec commented · Feb 10, 2016 at 10:23 PM

What I am trying to ask is if you verified your extension is set to voice and fax now? If it is then faxes should be received as faxes and never ring your phone or go to your voicemail. If it is not, it would explain what you are describing. If that is not working there is a problem that RC needs to fix.

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kim commented · Feb 10, 2016 at 08:03 PM

If the ext is set to Voice Only then the voicemail will still be received (we can setup a separate feature request for this). The best situation would be for the user to BLOCK the numbers instructed above. :-)

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robinson1 commented · Feb 10, 2016 at 08:58 PM

What will setting it to voice only do:

1) will it prevent the fax calls from ringing through to my cell phone? That would be very good.
2) will faxes result in a message being left? not great but can live with that

Re blocking fax numbers, there are new numbers everyday so not practical to block

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tomguyette10771 commented · Jul 04, 2018 at 08:19 PM

Brandon, I know this is an old thread, but ... I am also receiving several spam faxes from random numbers at all hours, and they either ring to my phone and screech in my ear, or they go to voicemail and screech in my ear. My number is set up to be fax and phone, but RC seems to be not detecting that these are faxes.

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saadetswift16514 commented · Jul 06, 2018 at 02:15 PM

Hey Tom,

This could be due to the nature of the spam fax, it's possible that our system isn't able to recognize it in time to direct it properly. A few things you could do to help give our system more time would be to set your User Greeting and Audio While Connecting.

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Answer 4 · 2016-02-10T19:40:22Z

tom-dalton1116 answered Feb 10, '16

We have two setups. We use inContact for the call center side but have reg desk phones as well. We do have the headsets with a strong noise cancelling feature. Its just not on the desk phone. Thanks :)

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Answer 5 · 2016-02-10T21:27:35Z

matthew-h1125 answered Feb 10, '16

Hi Tom,

There is not a way to reduce the background noise picked up by the microphone on the Polycom handset. The headset option would be best (if possible) for your IP desk phones since the headset will provide more options.

Thank you!

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