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caroline-moore1180 asked kim answered

Customer Service

How do I get through to your Customer Service to Downgrade my Plan? I am exhausted trying to connect with your company. I have a U.S. base dsmalll company. No one ever gave me a case #. I have spoken to 4 different people and eventually every single one has said that they are not the one that can make changes to my account. Are you Kidding???
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kim answered
Caroline - 

See here to learn how to check case history online. 
Accounts cannot be downgraded or changed via support but through the Sales Rep directly.  The account "Ekistics" is listed as a reseller account, therefore you must contact  Reseller Support team at 800-595-8110.  

Let me know if you have any other questions. 

Kim 
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