Before attempting today's installation I:
1. Logged into Admin RC portal
2. Deleted softphone (deauth)
3. Uinstalled RC
4. Deleted registry entries (some would not allow me to remove them)
5. Rebooted
6. Reinstalled 7.5.2 RC
7. Program crashed on launch
8. Reran program - Crashed again same errors below
My previous thread on this issue/user:
https://community.ringcentral.com/ringcentral/topics/upgrade-user-debug-error?topic-reply-list%5Bset...
now I am getting the following crash report:
Problem: Halt on unexpected
exception at location WinHook
Windows Exception EXCEPTION_ACCESS_VIOLATION (0xc0000005) at 0x00000000; DEP 0x00000000;
* stack trace *
<undef>
OpenAdapter10_2
D3D11CreateDeviceAndSwapChain
D3D11CreateDeviceAndSwapChain
D3D11CreateDeviceAndSwapChain
D3D11CreateDeviceAndSwapChain
D3D11CreateDeviceAndSwapChain
D3D11CreateDeviceAndSwapChain
D3D11CreateDeviceAndSwapChain
D3D11CreateDeviceAndSwapChain
D3D11CreateDeviceAndSwapChain
D3D11CreateDeviceAndSwapChain
D3DKMTGetDeviceState
D3D11CoreCreateLayeredDevice
D3D11CoreCreateDevice
D3D11CreateDeviceAndSwapChain
D3D11CreateDevice
Ordinal178
Ordinal177
<undef>
eglInitialize
<undef>
getenv_s
qgetenv
<undef>
<undef>
<undef>
<undef>
<undef>
QWindowPrivate::create
Details: Exception
>>>
Halt on unexpected exception at location WinHook
Windows Exception EXCEPTION_ACCESS_VIOLATION (0xc0000005) at 0x00000000; DEP 0x00000000;
* stack trace *
<undef>
OpenAdapter10_2
D3D11CreateDeviceAndSwapChain
D3D11CreateDeviceAndSwapChain
D3D11CreateDeviceAndSwapChain
D3D11CreateDeviceAndSwapChain
D3D11CreateDeviceAndSwapChain
D3D11CreateDeviceAndSwapChain
D3D11CreateDeviceAndSwapChain
D3D11CreateDeviceAndSwapChain
D3D11CreateDeviceAndSwapChain
D3D11CreateDeviceAndSwapChain
D3DKMTGetDeviceState
D3D11CoreCreateLayeredDevice
D3D11CoreCreateDevice
D3D11CreateDeviceAndSwapChain
D3D11CreateDevice
Ordinal178
Ordinal177
<undef>
eglInitialize
<undef>
getenv_s
qgetenv
<undef>
<undef>
<undef>
<undef>
<undef>
QWindowPrivate::create
<<<
ESS::Assertion in thread main (4000) @ ..\..\..\src\Utils\ErrorsSubsystem.cpp:394 in void __cdecl ESS::HaltOnUnexpected(const struct Utils::ExceptionInfo &,const class std::basic_string<wchar_t,struct std::char_traits<wchar_t>,class std::allocator<wchar_t> > &)
* Stack trace *
ESS::BaseException::GetStack
ESS::BaseException::BaseException
ESS::HaltOnUnexpected
'anonymous namespace'::ExceptionFilter::UnhandledExceptionFilterProc
OpenAdapter10_2
RtlKnownExceptionFilter
RtlInitializeExceptionChain
