Desktop App Version: 220.127.116.1104
I want to report an ongoing issue with the desktop app which, as far as I can tell, has only been occurring since we updated to the newest version. My guess is that this is a bug related to that update.
Currently we have (5) users with Polycom IP phones and each uses the desktop app for the HUD. All users have reported the same issue. Essentially the HUD continues to show an 'incoming call' for one user well after that call has been answered by another user. I don't know exactly how long it continues to show the incoming call incorrectly, but I'd guess about 5 minutes.
Here's an example of what I am trying to describe:
A caller from 555-555-5555 has entered the call queue and begins to simultaneously ring all users. This shows on the HUD as each available user having an incoming call. Once answered it shows the user who answered the call as correctly being on a call with that number. However, it also continues to show another user as having the same call still incoming. As far as I can tell the one user who continues to show the call as incoming appears random.