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How to modify text for line buttons on Polycom IP350 phones

Setting up RC for the first time using Polycom ip350 phones. In the "line" buttons on the display it shows a cryptic portion of the users name. What we see is ... followed by the 4th thru 10th character of the users full name for example Susan Smith would show as "...an Smit"  How/where can we modify what is displayed?
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sophie253 avatar image
sophie253 answered

Hi Sander, 

The display name feild for supported phones pulls from the first and last name of the user extension in service.ringcentral.com. For unsupported 3rd party phones such as the Polycom IP 350 you will need to manually enter the display name information.Are you sure the model is an IP 350 and not an IP 335 or a vvx310?You will need to access the web interface of the Polycom device. Under settings than lines you should see an interface similar to the one below. The display name field is what will populate next to the line keys.Let me know if you have any questions. 

Thank You, 

Sophie


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sander answered
First, I verified with RC that the ip350 was supported before I signed up for the service. It appears that once I configured the phones for RC, the admin PW has been changed from the default 456 so I cannot login via the web interface. What does RC set the admin PW to?
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sander answered sander commented
Nevermind, it looks like they got reset to "blanks"
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sander avatar image sander commented ·
Yes, everything is good.
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mike avatar image mike commented ·
Just checking in to see you are ok now? 
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sander avatar image
sander answered

And my mistake, they are ip450's


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