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tig asked mike answered

Contacts won't sync

I use Ringcentral for Windows and some of my contacts synced and some did not. On the iPhone app all contacts synced. I use chrome not outlook. How can I get the rest of my contacts to sync in the windows app?

U.S. 
Version 8.0.4.20112
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mike answered
Where are the contacts stored?   Or did you ad them through the web portal (use a CSV file? )  ?
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tig answered mike commented
They are in my Gmail contacts and my iPhone. They sync with each other. Somehow some of my contacts synced with ringcentral early on but they won't all sync. The iPhone app does sync but not ringcentral for windows.
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mike avatar image mike commented ·
The RingCentral Desktop app for Windows, currently syncs only with Outlook.  If there are a lot of contacts you need to sync, the best solution is to import via CSV file. 

Importing Personal contacts in your RingCentral account
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tig avatar image tig commented ·
I will try this thanks!
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tig avatar image tig commented ·
How long will it take for them to show up in the windows app?

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mike avatar image mike commented ·
They will show up right away, as soon as you upload the csv file.  If you are not seeing them, log out of the Desktop app, then log back in again, and they should be there. 

Mike 
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tig avatar image tig commented ·
That did it. Thanks!
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mike answered
FYI.... I'm going to merge this post into an "idea" request that we have for force synce button, so that you don't have to log out & log back in.   Feel free to comment or click the Vote button on the new thread. 
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