Currently, if Ring Central desktop application is the active window (the window is selected, or the incoming call popup is active), the "Pause" command will not work. This means that if a call comes in, I have to manually switch to the application playing music, then switch back to the RingCentral popup, and then answer the call. If I don't do that, then music is playing over the headset when I answer. Is this intended functionality?
I need to be able to execute the pause command without switching windows in order to efficiently pause music and answer a call. If Ring Central assumes control over the F-Keys, could it run the pause command when the answer button on the popup is clicked?
I have ensured that I have no other keyboard commands mapped in Ring Central to the keys I am using to pause the music. I have observed and replicated the issue both with the Ring Central desktop application, and with the pop-up.
I have a Logitech K740 with media controls build into the F10-F12 keys, and I normally am running the Spotify desktop application. My OS is Windows 7. I am running the latest version of the ring central desktop application.