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andres-munar1353 asked kim commented

Says number is disconnected

I switched to ring central at the end of last year. Ever since then I've had a few clients/vendors tell me they can't get thru my line as it says this phone number has been disconnected. Anyone else have this issue?
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kim avatar image
kim answered
Andres - I have set this conversation to private so that I can gather some more information from you.  What is the number that is having the issue? I'll look it up and test it for you. 

Kim 
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andres-munar1353 answered
This is one of them  814-623-6093
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andres-munar1353 answered
This is another one 717-436-8044

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kim answered
Thank you. Checking now....
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andres-munar1353 answered kim commented
717-694-3479 is the most recent one i had an issue with

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kim avatar image kim commented ·
What this number (the most recent one) within 24 hours? 
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kim avatar image kim commented ·
Andres - I spoke with Tier 3, and we'll need the following information (as best you can provide): 
Call Sample within 24 hours:
  • Date of call: 
  • Time of call:
  • Number (To):  (814) 861-5626
  • Number (From):
See if you can duplicate this issue with your cell phone or a co-workers (we need to see if it's isolated to a certain carrier: T-Mobile, AT&T, Verizon, etc.)
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kim answered
Andres - neither one of those numbers are showing up in our system.  Are those numbers being ported into RingCentral? Do you have a port request?

When you login to service.ringcentral.com into your account select Phone Systems > Company Numbers & Info...those numbers do not appear on there. 
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andres-munar1353 answered kim commented
  • Date of call: 3/7/16
  • Time of call: 4pmish 
  • Number (To):  (814) 861-5626
  • Number (From):7176943479
  • Date of call: 1/22
  • Time of call: 1:45pm 
  • Number (To):  (814) 861-5626
  • Number (From):8146236093
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kim avatar image kim commented ·
I'll put that info into the case for you.  Your case number is:  04428528.  To update this case with further information please login to http://success.ringcentral.com/RCContactSupp.  Select contact support, and you will be able to see view: all open cases at the bottom of the page.

Were you able to isolate a certain carrier? 
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andres-munar1353 avatar image andres-munar1353 commented ·
no certain carrier that I know of
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kim avatar image kim commented ·
Andres - just checking in. 
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