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kinsey-jackson1355 asked kim answered

Error message "receive error"

Unable to receive an important fax from a fax machine. Getting error message "receive error". Anyone know what the problem might be? Thanks!
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danno147 avatar image
danno147 answered danno147 commented
Could be related to the "handshake" from the sending machine.  Meaning, their machine may be waiting for your RC fax number to initiate the "handshake", while RC is waiting for their machine to initiate the "handshake".  That the most common issue. 
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danno147 avatar image danno147 commented ·
The second most common relates to the setting sin RC for the fax number.  Assuming this is your main fax on your RC account - make sure the setting is set to fax only and not voice/fax. 
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danno147 avatar image danno147 commented ·
Other than those two issues - check out this link
http://success.ringcentral.com/articles/RC_Knowledge_Article/Fax-Troubleshooting-Checklist

 

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danno147 avatar image danno147 commented ·
If those don't fix it - you'll be best served working with support since they'll need to look at more information on your account that we can't on a forum/
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kim avatar image
kim answered
Kinsey - Do you still need assistance with this? 
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