We've got a 30 seat RC customer in Boston with some periodic call quality (echo, drop outs) problems over the past 2 weeks. We are trying to determine if Jitter or latency from the ISP side is a potential cause. We've done some basic ping plotter comparisons of traffic to generic google as well as to a ring central data center and they do show differences, but we need some input on whether the results we're seeing could explain call quality issues.
Please see the screenshots below - any feedback on determining the cause is appreciated. The connection is a 10MB ethernet line from Verizon Business.
Please see the screenshots below - any feedback on determining the cause is appreciated. The connection is a 10MB ethernet line from Verizon Business.
