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RESOLVED: 3/17/2016 -Reports of desk phones and softphones showing calling unavailable& calls dropping

Thu 3/17/2016 9:55 AM MST

We are investigating reports of desk phones and softphones showing calling unavailable and calls dropping. We will update this thread as soon as more information is available.
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ringcentral35 answered ringcentral35 commented
This reply was created from a merged topic originally titled RingCentral Status, reliable?. Is the RC Status System reliable?
Today 03/17/2016 10:30 Central Time we were experiencing a shutdown on the phones but the status does not show the event, also is referencing an issue from Feb 23???
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ringcentral35 avatar image ringcentral35 commented ·
The status page was also affected ?
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eric-miller1478 avatar image eric-miller1478 commented ·
I notice the same problem almost every time.  The status page is never accurate.
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ringcentral35 avatar image ringcentral35 commented ·
Like someone said:  "No Bueno"
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kim avatar image
kim answered
Thu 3/17/2016 10:05 AM MST

Hello,

RingCentral is currently experiencing issues with both desk phones and softphones showing calling unavailable, calls dropping, and service web showing service unavailable. Our engineering teams are aware and are working to restore service. We apologize for any inconvenience this has caused.

Thank you,

RingCentral Global Customer Care

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kim answered kim commented
Thu 3/17/2016 10:25 AM

This issue is resolved. 

If you are still experiencing phones offline after rebooting please let me know by posting here. 

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eric-miller1478 avatar image eric-miller1478 commented ·
I am still experiencing issues.
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kim avatar image kim commented ·
Eric - can you please email your Phone Number & Serial Number (if it's a hard phone) to Community.Support@ringcentral.com
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eric-miller1478 avatar image eric-miller1478 commented ·
I just sent it
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kim avatar image kim commented ·
Got it.  Just to verify, have you rebooted your phones? 
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kim avatar image kim commented ·

The number received from Sean is associated with Ext 148. We do not see a softphone registered to Ext 148 nor do we see a hardphone that is associated with that number.  Can you provide more details on the issue you are experiencing?  

Also, this tread may be helpful for troubleshooting desktop app issues. 

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