Our phone line in our Conference room is losing audio for up to 1-2 minutes during conference calls. The call is not lost, but there is no to/from communication for long periods. Then it just comes back. You cant tell when its been lost. You just dont hear any response from the other party, and we dont know if they lose us or not.
This was happening with our old Polycom star phone after we flipped over to the Ring Central System. I just purchased and installed a new Polycom phone in December to replace the old Polycom. The exact thing is happening with the new phone. So Im assuming its the service or the router.
I dont know all the details of how R.C. system works, but I believe it just connects from the phone, through a dedicated router, across our local network and out.
Has anyone else had a situation similar to this? Thanks