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regina213 asked regina213 commented

Fax Failure due to rendering

Is anyone else having issues with their windows desktop app having fax failures due to rendering?  Here is the message we receive when we get a failure (about 80% of the time)(When hovering over the failure in the Outbox.
Rendering Failed- There was an error in rendering your documents you attempted to fax. Please recreate the fax and try again.
And yes, I created a case, but was hoping I might get a quicker answer this way.:-)
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kim avatar image
kim answered
Regina - Can you post a screenshot of the error message? What is the case number? What version of the Desktop App do you have? 
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regina213 avatar image
regina213 answered regina213 commented
Kim,  I cannot log in to the Help feature as it keeps asking for a log in and cycling me out again.  The Account is InVerify and the phone # is 866-295-****
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regina213 avatar image regina213 commented ·
I was able to log in with a coworkers computer.
The Case Number is 04503145
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kim avatar image kim commented ·
What version of the Desktop App do you have? 
Also - please try these troubleshooting steps provided here
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regina213 avatar image regina213 commented ·
We are experiencing this issue on both of these versions (as listed in the case)
8.0.6.20118
8.0.4.20112


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regina213 avatar image regina213 commented ·
We have tried the steps suggested and the problem is still occurring
 
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kim avatar image kim commented ·
I've been checking on your case - it's been escalated and here is the tracking ID # : INC-17229 for your case (04503145)
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