Cannot send files as an attachments which have spaces

Question

question

Alexa Raad asked Apr 4, '16 mike commented Apr 5, '16

Cannot send files as an attachments which have spaces

I have used Rinngcentral for years and have been able to send attachments of all types (yes limited to I think 25Mbs) just two days ago I tried several times to send a fax with three PDF attachments (each about 500Kb) and it would not go through. I put in a trouble ticket and after having spent 30 mins with a support tech I was told that I could not have spaces in the file names as the system has trouble processing it. ??? At first he seemed to say this is how its been, and if I wanted to send faxes with attachments I needed to change the file name so it had letters and numbers and no spaces! I told him that I had had no problem of this type before, and if it meant that going forward I would have to now create a duplicate and redundant file system just to use Central Ring, this was an unworkable solution. Surely I am not the only one who used it that way., and/or had a problem sending attachments with spaces in the file names??

Finally after prodding he said it was a system-wide problem. So my questions are:
1) has anyone experienced a similar problem lately?
2) If so this is a bug that must be fixed. What is CentralRing doing to put in a fix right away?

topic-default

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 1 · 2016-04-04T23:21:27Z

mike answered Apr 4, '16

Hi Alexa,

Sorry for the frustration. It is correct that the system will not accept file names containing a space. It has worked this way for quite a long time. We'll change this post to an Idea topic so that our Product Team can consider this for future enhancements.

Mike

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 2 · 2016-04-05T00:59:37Z

jb-ferguson answered Apr 5, '16

Alexa,

How are you faxing them out from RingCentral (i.e., Fax Out, email, mobile app, etc.). The reason I ask is that when I saw your post here in the Community I decided to try it for myself. I used Fax Out from my RingCentral portal and sent myself a fax with a cover sheet and three PDF file attachments (two of them were one-page and one of them was two pages,,,all under 150k each). Each of the files had multiple spaces in their file names (see the names of the files in the attached screen shot. I erased my phone numbers in the screen shot).

All of them went through without any errors. All the file attachments were sent thru perfectly with no missing pages or errors in transmission.

For what it's worth, I can't remember if I have ever sent out any faxes with spaces in the file name before but in this test, it worked perfectly.

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 3 · 2016-04-05T14:10:05Z

regina213 answered Apr 5, '16 mike commented Nov 27, '17

We have been having intermittent problems for several days, starting last week. We were receiving a "Rendering" problem error message causing faxes to fail from the desktop app for the latest 2 versions of RC. Also problems with Print to Fax.

These are continuing to occur. And yes, we have a case open.

1

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

mike commented · Apr 05, 2016 at 07:19 PM

Thanks Regina, If you need help following up, you can post your case number here.

0 ·

question