question

covrigaru avatar image
covrigaru asked nathan-malone1532 answered

Deskphone: Configure different tones for Incoming calls

Configure different tones for Incoming calls (call queue, directly to extension, transfer call).

Is there a way to differentiate tones for call queue incoming calls and call being transferred from other member of the queue to another extension? This way we know if the call is a new one or transferred. We are looking for solutions to avoid a client being transferred multiple times without being helped. 
topic-default
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

·
nathan-malone1532 avatar image
nathan-malone1532 answered
Hello Covrigaru,

Unfortunately there is no way to change the tones of incoming calls.

You can add a connecting prompt to all your call queue calls. This would mean that whenever the caller answers a call from a call queue they are given a notification that they are receiving a call from the call queue and then would have to press 1 to accept calls from the call queue.

This would let them know when a call queue call was coming in and answer it if they need to, and they would be connected to a caller that was transferred to them immediately upon answering the phone.

This setting can be found under a Users "Call Handling & Forwarding" settings and selecting "Incoming Call Information" at the bottom of that page.
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.