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hoopdy avatar image
hoopdy asked kim commented

Voicemail Setup

Hi! I recently reset a SPA-942 phone and ever since I factory reset it, it cannot reach the voicemail number for RingCentral anymore. 

I tried saving and dialing the number manually (*86) but it just returns a dial tone. 

Any ideas on how to solve this? Thank you!
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kim avatar image
kim answered kim commented
Hoopdy- since the phone was factory reset, has it been re-provisioned with RingCentral's information?  
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hoopdy avatar image hoopdy commented ·
Hi Kim! Yes it has. The phone is working properly, except for the voicemail. The rep is able to make and accept calls.
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kim avatar image kim commented ·
When a phone is factory reset, it wipes out all the RingCentral SIP provisioning information.  There is a process, the phone will have to be deleted from your account and re-provisioned.  You will need assistance from support.

Please open a web case. 
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hoopdy avatar image hoopdy commented ·
Will do. I asked for support last time but was not able to help me much. I also put in the SIP information on the phone settings. I have done the setup and provisioning before.

I'll try the support team again. Thanks Kim.
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kim avatar image kim commented ·
After you create the web case - post the case number here and we'll follow up on it for you! :-) 
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hoopdy avatar image hoopdy commented ·
Good morning Kim, I found out that the other case is still ongoing:  04505531 however, the user that is affected is Gina Calco. Thank you!! :)
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