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andres-munar1353 avatar image
andres-munar1353 asked kim commented

Says number is disconnected and nobody is helping

I've been asking ring central for help and nobody is helping. I'm continuing to receive emails from clients and business that are trying to call and it says number is disconneceted. I run a business and can't continue to have this happen. Does anyone else have this issue? Or does anyone know any other VOIP that allows text. My business is suffering this is horrible. Please help. 
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kim avatar image
kim answered
Andres - I'm sorry for the frustration. I've set this conversation to private so I can gather more information. 
  • What number is saying "disconnected"? 
  • Is the bill paid?
I'll look into this immediately for you. 

Kim 
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andres-munar1353 answered kim commented
Kim this isn't the first time i've had this issue. It's not being fixed and I need to cancel my service or this needs fixed. This isn't the first time we've talked as well. I've now had about 10 people call. And why did this get set to private?
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kim avatar image kim commented ·
Andres - to be able to troubleshoot this and assist I need to know which number is getting that error. I set this conversation to private so that we can gather your account information privately in order to help resolve this issue. 

Please provide the number so we can investigate the issue or provide the case number that was submitted. 
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andres-munar1353 avatar image andres-munar1353 commented ·
Kim I've already provided a bunch of numbers this isn't my first thread in regards to this and since then more numbers have called. I need this resolved or since posting this it looks like i've been contacted by 2 other VOIP companies ready to switch me
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kim avatar image kim commented ·
I've already provided a bunch of numbers..."
Where did you post those number? I don't see them on this thread...
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andres-munar1353 avatar image andres-munar1353 commented ·
Kim this is not the first time you and I have spoken. 
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kim avatar image kim commented ·
We assist hundreds of users on 8 different social media accounts, so I apologize if we cannot recall the specifics of your account, case, or issue.  It would be much faster if you could please provide the case number or the account number so we can further assist you.  Your cooperation will help speed this up. 

Thank you
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