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marian-reed avatar image
marian-reed asked jason-fingerhut11738 commented

FaxOut: Blank faxes

Occasionally when I send faxes, the recipient gets a blank sheet of paper and if there's an attachment, the cover sheet isn't there when I'm positive it was included.
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nathan-malone1532 avatar image
nathan-malone1532 answered jason-fingerhut11738 commented
Hello Marian,

How are you sending the faxes? Are you using the softphone, email faxing, fax machine connected to an ATA device, or through the fax out option from the website?
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kim avatar image kim commented ·
If they are showing up as blank through FaxOut, I'd suggest testing another fax option and see if it's duplicated. Possibly try faxing out through the email or Desktop App. 




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marian-reed avatar image marian-reed commented ·
I am sending through the fax option from the website. It happens intermittently through my shift. I only send faxes to two numbers. It's not on the recipients' end because they aren't having this issue with anyone else.
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bjsvec avatar image bjsvec commented ·
I see.  Did you check your sent faxes to confirm they had the missing page?  If they look good in your sent box I would collect some examples with time stamp and number dialed and open a web case to submit them to RC support.
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jason-fingerhut11738 avatar image jason-fingerhut11738 commented ·
I am experiencing this exact same issue with people calling a recently ported 888 phone number. They are calling from Puerto Rico, but when I call from the states I get through...
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saadetswift16514 avatar image saadetswift16514 commented ·
Hey Jason! Please open a case so we can take a closer look

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marian-reed avatar image
marian-reed answered
Thanks for all your suggestions. I appreciate the help.
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bjsvec avatar image
bjsvec answered
It seems this could easily be a problem on the recipient's fax machine.  Do you send faxes to a lot of different numbers and get this complaint from various recipients?

If you are using RC desktop app you can go to messages and see your sent faxes to confirm what you sent too.
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meredith-kinney1741 avatar image
meredith-kinney1741 answered
Marian Reed, I have also found that there are blank pages when i use the blank cover letter that is provided by Ring Central.  Nothing at all shows up when i use it.

That is why i created by own.
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