Hello. I have spent over 2 hours wading through your customer service lines, being put on hold and hung up on. I have requested multiple times to speak to a rep in Canada (as is my right - I am allowed to request a Canadian rep rather than having my call routed to an overseas agent). Each time, my request has been met with hesitation and the excuse, "I can transfer you, but I have no guarantees the call will go through" and each time... I am routed back to an overseas agent.
One particular agent put me on hold because she was going to transfer me to her supervisor. 45 minutes later, she called my assistant as a "test" call, while I was still on hold. I intercepted the call, asked when her supervisor would be on the line and her response was, "you can hang up if you want". No. I asked to speak to a manager.
I have called every tech support line listed on your website in hopes of finding a rep that was located in Canada or the United States. Why is that so difficult? I have a couple minor issues that I need to have fixed and I don't have confidence in the reps I've talked to so far. They tell me "they think" they fixed the problems... after I explain it five times and they ask the same questions in four different ways. I am rapidly losing patience with your company and I HOPE someone from Canada or the States can call me back on this.
One particular agent put me on hold because she was going to transfer me to her supervisor. 45 minutes later, she called my assistant as a "test" call, while I was still on hold. I intercepted the call, asked when her supervisor would be on the line and her response was, "you can hang up if you want". No. I asked to speak to a manager.
I have called every tech support line listed on your website in hopes of finding a rep that was located in Canada or the United States. Why is that so difficult? I have a couple minor issues that I need to have fixed and I don't have confidence in the reps I've talked to so far. They tell me "they think" they fixed the problems... after I explain it five times and they ask the same questions in four different ways. I am rapidly losing patience with your company and I HOPE someone from Canada or the States can call me back on this.
