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dawn2864 avatar image
dawn2864 asked kim answered

Soft phone screen turned white

I just had a user who advised that she was using her soft phone app on her Windows tablet and that the app went completely white. She is unable to properly log out of the app. The only thing that she can do is click the red "x" in the upper corner. She has clicked the "x" to close the window and has restarted and reopened the app only to find that the soft phone app is still a white screen.

Has anyone experienced this problem or know how we can resolve it?
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nathan-malone1532 avatar image
nathan-malone1532 answered
Hello Dawn,

I am assuming that the Windows tablet is something like a surface and is running a full version of a windows OS, is that correct?

If that is the case there is a known issue with softphones showing a white, blank screen that is related to how our softphone build interacts with older versions of Video Drivers. We are working to resolve the issue from our end on future softphone builds. In the mean time you can try and fix the problem by updating the Video drivers on the tablet to the most up to date versions.

If that does not resolve the issue, the User can uninstall the app and reinstall an older version of the softphone from the link below that should fix the issue.

Softphone Version 7.0.7
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kim answered
Thank you @Nate! 

Dawn - Also please follow these troubleshooting steps listed HERE prior to installing the 7.0.7 version. 
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