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front-office1739 avatar image
front-office1739 asked kim commented

Set # of rings instead of by seconds.. Can we please update this as soon as possible

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jb-ferguson avatar image
jb-ferguson answered kim commented
Set the  Ring Duration for the forwarding number, where 5 seconds is approximately equivalent to 1 ring.

You can find this information in the Knowledge Base article located here:

https://success.ringcentral.com/articles/en_US/RC_Knowledge_Article/5-10-Editing-your-Extension-s-Bus...
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kim avatar image kim commented ·
I would not recommending going too low (maybe above 10-15 seconds-but test it on your network), because you will need to allow time for routing (this is dependent on your network and ISP). 
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kim avatar image kim commented ·
There is no way to control how many rings you will hear on your phone, nor the user on their end, because every network/ISP is different. 
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front-office1739 avatar image front-office1739 commented ·
yes and 10 seconds is equivalent to 2 rings but im getting 3 calls in 10 seconds and 2 calls in 5 seconds.  And I need it to ring twice 
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