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tammie-breon1678 asked kim commented

Call Queue going to unconditional forward if no one in group is available.

We would like a typical call group with three phones in our office.  However, if all three lines are busy, I need it to unconditionally forward to our answering service (not a ring central user).  It must be an unconditional forward or we will have issues with the answering service being unable to accept calls (I've bene through this previously).  I tried setting up an extension for the answering service and creating an advanced rule.  But when i turn the rule on, the extension becomes unavailable in the group.  Other ideas or solutions?  
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tammie-breon1678 answered kim commented
Yes, unfortunately it still makes the answering service dial 1 to accept the call and I can not have that.  You cannot disable the screening announcement for a queue.  That's why I was hoping for unconditional forwarding.  
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kim avatar image kim commented ·
There is currently a feature request for that but it's not on the road map at this time. 
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kim answered tammie-breon1678 commented
Tammie - Have you tried this (below) and what issues did you have?

Instead of setting up an Advanced Rule on the extension, try putting in answering service number into the Call Handling manually.  


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tammie-breon1678 avatar image tammie-breon1678 commented ·
?

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