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kim avatar image
kim asked kim commented

Unable to receive calls on my 800 numbers

We have received reports of users unable to receive calls on their 800 number.  We are aware of this and our Engineers are diligently investigating this issue. At this time you do not need to create a case as we are already aware of it and working on a resolution.  

If you have opened up a case already, please let us know what the case number is here. Thanks for your patience.

Parent Case 04560111 & INC-17297
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5 Answers

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danno147 avatar image
danno147 answered kim commented
#04560596



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kim avatar image kim commented ·
Thank you! 
1 Like 1 ·
kim avatar image kim commented ·
All services have been restored. Please test
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kim avatar image kim commented ·
An RFO Report will be available within 7-14 days. 
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danno147 avatar image danno147 commented ·
I have call examples in the ticket too.
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danno147 avatar image danno147 commented ·
Saul Goodman!  Did they say what it was?
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kim answered
If you are still having this issue - please provide me with your case #!  I'm following up with this now. 

Thank you. 
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kim answered nova-logistics1745 commented
Nova Logistics - regarding 04560548  - it looks like all the numbers were blocked on your account.  Our agent fixed this, and tested and the call went through. However you will want to re-visit your blocked list to review. 
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nova-logistics1745 avatar image nova-logistics1745 commented ·
I see, Thank you for the help!
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nova-logistics1745 avatar image nova-logistics1745 commented ·
never mind. I found it. TY
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nova-logistics1745 avatar image nova-logistics1745 commented ·
we still have a line that is not working. Your agent blocked a number earlier that was not ours and that affected all of our lines. 
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nova-logistics1745 avatar image nova-logistics1745 commented ·
we have 8 lines and one of them is not working. The rest work OK 

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kim avatar image kim commented ·
Which extension is not working? Did you verify the blocked list? 
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kim answered
@SHUSTA Regarding Case #04561404 - this is unrelated to the issue early, your case will be sent up to have the routing checked.  
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shusta answered kim commented
OK do you have a time frame?
This is having a serious financial impact on my business.
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kim avatar image kim commented ·
I'm diligently trying to push this through immediately for you.   
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shusta avatar image shusta commented ·
Any News?
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kim avatar image kim commented ·
Issue seems to be resolved. Please test and verify
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shusta avatar image shusta commented ·
The problem seems to be solved.
Is there a way to find out what happened so this doesn't happen again? 
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kim avatar image kim commented ·
For your specific case, the issue was on a 3rd party carrier that was having some issues yesterday. 
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