Is there a way using the RingCentral for desktop app for our receptionist to hang up after trying to warm transfer to an extension and try another?
An example would be caller X calls and Receptionist Y answers, Caller X wants to speak to someone about an issue, receptionist Y knows that Agent A and B can answer her question. Receptionist Y tries to warm transfer to Agent A; however, Agent A is not at their desk and does not answer. Is there a way for Receptionist Y to stop trying to get Agent A and instead try Agent B?
I know that a call queue may work for this purpose but is not the route we want to go if we don't have to.
An example would be caller X calls and Receptionist Y answers, Caller X wants to speak to someone about an issue, receptionist Y knows that Agent A and B can answer her question. Receptionist Y tries to warm transfer to Agent A; however, Agent A is not at their desk and does not answer. Is there a way for Receptionist Y to stop trying to get Agent A and instead try Agent B?
I know that a call queue may work for this purpose but is not the route we want to go if we don't have to.
