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mike asked novatoca1844 answered

** Reports of one-way or garbled audio. (Resolved)

We have had reports from some users experiencing one-way (or poor/garbled)  audio. 

Our engineers are aware of this and looking into the issue.  At this time, please open a support case and in your case notes include the following:   

1. Parent Case: 04572195

2. The name of your ISP

3. Call sample with time, phone numbers

4.  Please also perform a tracert, and attach a screenshot to your case notes. 

How do I run a Traceroute ?




UPDATE:  4/22/16 2:20 pm MDT  This issue has now been resolved.
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sellecchia answered
This reply was created from a merged topic originally titled calls are cutting in and out, cannot hear everything the caller is saying. When clients are calling us , their voice is breaking up, we are hearing every other word(s) or we'll hear a whole sentence and then hear nothing for a little 
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mike answered
UPDATE :  4/22/16 2:20 pm MDT  This issue has now been resolved.
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novatoca1844 answered
Can you please advise how this was resolved for the other client? We are having the same issue here.

Thank you!
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