The scenario that I am trying to accomplish is simple;
I would like my personal office phone (at my physical desk and my primary office location) to be mirrored or "Shared Line" with my satellite office desk at my home office.
I understand that Polycom is the only option for a "Shared Line" so i switched out both phones from Cisco. The system works great under the "Shared Line" with one massive exception, there is only one line available on the phone!
The fact that i cannot have "call waiting" or place someone on hold to help the office pick up the other main line ringing is crazy, but even worse is that if i am on the phone any direct incoming calls go directly to my VM.
The simple solution to this problem would be the ability to have two or multiple shared line extensions on the shared phone. "Shared Line 1" and add a "Shared Line 2". i have other digital lines available that i could share with, but the programming team notified me that there is no way unless a feature release to add a second shared line to the phones.
Please Help! i apologize in advance for the poor/ improper verbiage describing the problem, but i need to be able to receive a call when I'm on the phone!
Thank you so much for considering this feature, and if there is another option or workaround please let me know in the meantime.