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Andrew Brockhaus avatar image
Andrew Brockhaus asked mike commented

Messages not coming through on Windows Softphone App

In U.S.  we experience the following periodically and have one of our clients reporting the same issue.  When new messages come in to our Deskphone or Mobile App, they sometimes don't appear in the RingCentral for Windows App.  We completely shut down the process and restart the App and then the message will show.  Wondering who else is having this issue so we can work to get a resolution.  Thanks.
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chris-verdin522 avatar image
chris-verdin522 answered

It is delayed for me on the RingCentral for Windows App.  However, if I right click and hit refresh on the messages screen it will normally show up. 

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kim avatar image
kim answered
Andrew - are the Softphone/Desktop ports open on your router? 
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Andrew Brockhaus avatar image
Andrew Brockhaus answered mike commented
yes all ports are open and it is an intermittent issue as most of the time it works.
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mike avatar image mike commented ·
Have you tried the "right-click" refresh method. That works for me too. 

Mike
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