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jt-nocon1663 avatar image
jt-nocon1663 asked jb-ferguson commented

Polycom VVX400/410: How to configure the speed dial?

I want to set up speed dial on the VVX 410 phones that I purchased from RingCentral. I tried looking for an article on your website but did not find one.
polycomspeed dial
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jb-ferguson avatar image
jb-ferguson answered jt-nocon1663 commented
I'm not familiar with Polycom phones but are the VVX 310 and VVX410 fairly similar? If so, you might want to try this solution, which instructs on how to set up speed dials on the VVX 310 phone.

https://support.ringcentral.com/s/article/7113?language=en_US

If that doesn't work, try this solution...

https://support.8x8.com/equipment/polycom/polycom-vvx-400410-favorites-speed-dial
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jt-nocon1663 avatar image jt-nocon1663 commented ·
Thanks Jan!

The 310 is different. I tried that too. But the steps in the youtube video worked. Thanks so much!
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Chuck Fuscone avatar image
Chuck Fuscone answered chris-duquette4018 commented
JT, simple work arround that I have used for years.  Just create extensions with no phone and then in the call handeling put the phone number you want it to forward to.  Turn off things like greetings voice mail ETC.  You just want to be able to assign it to a phone via presence or just have people dial the extension and it will call that number.

Hopefully this will work for you.

Thanks
Chuck
Certified RC Installer
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chris-duquette4018 avatar image chris-duquette4018 commented ·
would the speed dial have to be on the phone? i dont want to lose park locations and inter office appearance on the phone.
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Chuck Fuscone avatar image Chuck Fuscone commented ·
You could assign to buttons in the presence if you like but it is not a requirement
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chris-duquette4018 avatar image chris-duquette4018 commented ·
so just make user with no phone and then tell them what extension to dial? only issue would be they wouldnt be able to see what the number was or truely know what extension to dial without a house made extension list, correct?
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Chuck Fuscone avatar image Chuck Fuscone commented ·
well, sort of..  You are correct by creating a user with out a phone and putting the phone number to dial in the call forwarding section.  Then in the first and last name put like "jerry's Pizza" for example.  Make sure you activate the extension so it is green.  I have seen it not work without activating.

I create a template called Speed dials and turn off things like hold music and voice mail.

Make sense?
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chris-duquette4018 avatar image chris-duquette4018 commented ·
yeah fully activate the extension. never made a template so it'd be a first for me but sounds like it should work. the customer who would be using this will not be signing in online or anything, they just need to know what extension is what speed dial, so i have to find a good way to explain that.
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jt-nocon1663 avatar image
jt-nocon1663 answered jb-ferguson commented
RingCentral now has an article for this on their KB:

Configure Speed Dial on VVX400-410

Way to go, RingCentral!
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susan-owen10777 avatar image susan-owen10777 commented ·
Is there a way to program these online under the User setup?

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jb-ferguson avatar image jb-ferguson commented ·
Susan,

If you're speaking of configuring this under the User Setup in the RingCentral web portal then "No"....there is no way of doing that.
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susan-owen10777 avatar image susan-owen10777 commented ·
That stinks. 
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jb-ferguson avatar image jb-ferguson commented ·
Don't forget that not everyone uses a Polycom VVX 400 series phone. They would have to program that functionality into the web portal for every phone they have ever supported, the phones they currently support and add new functionality every time they support a new phone. This would apply for Polycom, Cisco, Yealink and any other phone platform they can assist in provisioning.


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john-patterson avatar image john-patterson commented ·
That link directs to a SalesForce login
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