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nicholas-head1632 avatar image
nicholas-head1632 asked kim answered

** RingCentral AT&T Problem Again? Some Call Quality issues reported **

We have an AT&T Business Fiber connection, and cannot route to api.ringcentral.com's IP or ping it. Is this a repeat of what happened last week?
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jb-ferguson answered
Use sip.ringcentral.com...not "api"
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nicholas-head1632 avatar image
nicholas-head1632 answered
Problem still stands. Can't route or ping to that either. :-/
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nicholas-head1632 answered nicholas-head1632 commented 
traceroute to 199.255.120.146 (199.255.120.146), 30 hops max, 60 byte packets  1 172.0.155.150 (172.0.155.150) 0.659 ms 0.860 ms 0.938 ms  2 107.143.96.1 (107.143.96.1) 5.281 ms 5.462 ms 5.962 ms  3 71.148.71.48 (71.148.71.48) 6.459 ms 6.919 ms 7.088 ms  4 75.20.78.138 (75.20.78.138) 7.889 ms 8.005 ms 8.138 ms  5 75.20.78.197 (75.20.78.197) 9.173 ms 9.346 ms 9.495 ms  6 12.83.70.137 (12.83.70.137) 11.132 ms 12.83.70.145 (12.83.70.145) 10.603 ms 12.83.70.137 (12.83.70.137) 11.067 ms  7 12.122.137.113 (12.122.137.113) 43.609 ms 40.420 ms 40.372 ms  8 * * *  9 * * *  10 * * *  11 * * *  12 * * *  13 * * *  14 * * *  15 * * *  16 * * *  17 * * *  18 * * *  19 * * *  20 * * *  21 * * *  22 * * *  23 * * *  24 * * *  25 * * *  26 * * *  27 * * *  28 * * *  29 * * *  30 * * *
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kim avatar image kim commented ·
Are you up?  We have received reports from an underline carrier that may be causing call quality issues. 
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nicholas-head1632 avatar image nicholas-head1632 commented ·
Yes, thanks.
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kim avatar image
kim answered
@Nicholas - can you please post your screenshot of your Traceroute. This will help us identify the issue. 
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nicholas-head1632 answered
It looks like it may be back up now.
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kim answered
If others are seeing this issue, our team needs to see the screenshots of your Traceroute. Please post them here. 
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