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Nick Pappas asked kim answered

I have No phone service in or out of our office second time in less then a month!

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kim answered
I just tested the Main Number on your account, Nick, and I was connected immediately.
This was for the account linked to your email address for the party****1  @aol.com

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kim answered
Nick - in order for us to assist you better please provide some additional details.  
  1. Who is your ISP? 
  2. Are your phones getting an IP Address? 
  3. Can you run a traceroute on the same network and post the screenshot? 

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