question

james-holloway1969 avatar image
james-holloway1969 asked bjsvec answered

Group call with all extensions. Call keeps wringing but caller doesnt get sent to a voicemail

I have a small business. When a call comes in, the call gets forwarded to our operator extension which is our call group queue and everyones phones ring simultaneously. I notice that the caller after a while doesnt get sent to a voicemail even if no one picks up. How do I set it up that after a certain amount of seconds or rings from the call queue the caller gets forwarded to a main voicemail group. How do I set up that group as well. 
topic-default
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

·
bjsvec avatar image
bjsvec answered
See if this link helps.  You should check how many minutes you have configured before going to voicemail:  http://success.ringcentral.com/articles/en_US/RC_Knowledge_Article/How-to-edit-the-rules-for-departm...
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.